The era before the 1930s, when ERPs were not introduced and organizations were running on conventional techniques and methods, they suffered great mismanagement and disorientations at work. There were no managerial principles and conceptualized strategies. Planning was need-based, undertaken at informal levels on an irregular basis.
The need of some sort of rules and regulations became dire and it’s then that Alfred Sloan, CEO of General Motors came up with the idea of Process Definition with his organizational thinking in the 20th century. Popularly known as ‘First Wave’, his organizational skills and management policies changed the world’s largest industrial colossus.He is known as the founder of Modern Corporation after he managed General Motor’s mismanaged organizational procedures and structure.
Jack Welch initiated the ‘Second Wave’ from the 1980s to 2000s as the chairman of General Electric. He led the company with the goal of making it the most competitive corporation in the world. He succeeding restructuring GE the way he wanted, employee morale was low. The case focuses on Welch raising employee productivity by continuing to remove layers of management and by allowing employees to have a greater voice in their own affairs.
After this, Jeff Bezos, founder of Amazon aggressively led the ‘Third Wave’ by entering the corporate and taking the internet by storm. His customer-centric approach made customer service and user experience the hallmarks of his iconic company. His obsession with customer-centricity inspired the world.
Later, post-2010, ERP systems surfaced in the market targeting large complex business organizations.This was the beginning of the ‘Fourth Wave’. With all organizations rooted towards customer satisfaction, employee’s happiness was not really taken into consideration. ERP systems are closely linked to employee-centricity within an organization. It focuses on creating a sustainable foundation for employee engagement on a higher level.
It is difficult to set up a work culture for employees where the employees are given right tools, expertise, resources and training to give a greater satisfaction to the customers. Research says only when the workforce is truly engaged, they tend to be more productive, ready to go an extra mile to contribute. ERP software comes into action here. Bringing into consideration your entire ecosystem from manufacturing, distribution, human resource management, inventory management, transport facilities, accounting to sales teams to operations, ERP always takes an employee-centric view. It gives accessibility, visibility, and consistency across the organization.
Employee Experts is largely contributing towards the ‘Fourth Wave’ in today’s world. It offers ERP solutions to the customers from top to bottom. It is one of the reasons behind newer technologies in companies. It offers varied models to suit different organizational structures. With the help of this, the clients are able to choose the right solution to suit their needs. It is as beneficial in adopting cloud and mobile technologies.
Employee Expert has had a happy base of clients so far. ERP system had always provided comfort, flexibility, and freedom of choice to the company, in thelinewith its requirements.